Solutions

SOLUTIONS
Our Provided Services

Here at MPG, we analyze your business processes and take on all operations, no matter how complex; from planning/scheming to operation and maintenance control. Aside from reforming back-office services, reducing overhead costs, and improving efficiency of operations, we also contrive ways to put additional value into your services to enhance the competitive strength of your company. Entrusting us with the operations of the call centers also includes establishment of data, as well as human resources and administration services based on the SLA (Service Level Agreement) so your company can focus on the measurement and management of tasks under your control.

We can provide 24/7 inbound/outbound calls, chat/email support, data entry, document translation from one language to another, and other back office services you may require.

Call Service

We provide efficient service while maintaining low costs by proper utilization of our available resources. We constantly aim to improve client satisfaction by maintaining an industry leading KPI while avoiding the risks of fixed costs. Our employees are native speakers of the clients’ required language and have gone through intensive training to ensure the quality of our service. Projects can be operational as early as two weeks.

Email Service

Our chat system includes full chat support and is customizable and available 24/7. You may also opt to let us use your own system so our well-trained agents can provide immediate answers to potential customers while still following your company’s specific aesthetics and personality.

Chat Service

Our chat system includes full chat support and is customizable and available 24/7. You may also opt to let us use your own system so our well-trained agents can provide immediate answers to potential customers while still following your company’s specific aesthetics and personality.

Web Monitoring

Internet has become a part of our life and SNS is getting more important in both business and daily life. Now we provide any kind of web monitoring with low cost and high quality with our talented resources.

Data Entry

A lot of company still have to struggle with tons of data entry. We have been handling a lot of data entry project so your data entry could be outsourced to us and it could save huge human cost with high quality result.

Annotation

The existence of AI is getting more important in any kind of industry. We don’t handle only easy data entry however help annotate image data for creating deep learning data for AI.

Multilingual Services

We are able to provide multilingual services with our global network. Currently we provide BPO services in more than 15 languages and we also could handle more languages depending on the clients’ needs.