Meet The Team

Company Profile

We, at Masterpiece Group Philippines, are committed to minimizing costs and streamlining business processes for our clients. For us, outsourcing is a long-term strategic method of forming a partnership with our clients and we dedicate ourselves to help build such a relationship.

We strive to streamline and support operations from behind the scenes. As a technique that has been more commonly practised nowadays, we want to make sure that before the product and/or service is released to the market, it would have to undergo an analysis phaseーa step necessary to ensure that the various business operations of a client is well organized. We share the objectives of our outsourcing methods with the client; cost management arrangements, costing rules and managing progress are amongst these policies. It is also important that the client reveals the process of their existing operations so that we may lessen errors during the streamlining process.

In order for outsourcing to be successful, we must keep in mind that communication is key; an effective working relationship requires disclosure and trust from both sides. It is our mission to become a reliable partner that can reassure clients that the risks and implementations that are being done to their projects are effective and well founded enough to reach success.

Meet The Team
Yuan Wang

Graduated from Reitaku University Major in International Business Operation Research (Master’s degree). After graduation, he began his career in Masterpiece Group, Inc., and contributed in establishing the first overseas offshore outsourcing call center for a Japanese company. In 2007 he became the CEO of MPG China, and also became the CEO of MPG Philippines in 2019.

John Kenji Yoon
Center Manager

Assistant manager of MPG Philippines. After finishing his bachelor’s degree in 2017, he started his career with MPG Philippines as Japan Division Supervisor and was promoted to Assistant Manager in January 2020. He can speak Japanese, English and Filipino. His main goal is to ensure client satisfaction and that all employees are at their best condition every single day. He believes that
“A satisfied employee leads to satisfied and happy customers”

Ruby Lavarez
Finance Manager

Since joining the company in June 2018, she has overseen the Accounting & Finance functions including taxation, interpreting reports, forecasting and managing budgets. She also analyzes factors affecting cash flow and expenditure and undertaking strategic analysis to be used for strategic planning. She is a double degree holder of BS-Accounting Management and BS-Accountancy.

Dianne Aubrey Averilla
Human Resource Manager

Dianne joined Masterpiece Philippines last June 2018, she develops, administers HR programs and policies and ensures HR strategies align with business goals. She supervises HR processes to ensure efficient operations for the organization. She has a Bachelor of Science degree in Psychology.

John Melmar Losauro
IT Specialist

John Melmar joined Masterpiece Group Philippines last October 2021. He is a degree holder of BS Information Technology and Graduated in the year 2019. Before he joined Masterpiece Group Philippines he also experienced being a Technical Support Engineer I in another BPO company and now he is the IT Specialist handling troubleshooting of Softwares and Hardware parts, Installing, and Configuration of applications, Enhance and Maintenance tasks in the company.

Efraim Herald Malbas
IT Specialist

Efraim Herald possesses a Bachelor’s degree in Information Technology, he has experience and expertise in System Administration, Network Configuration, Software Installation, Troubleshooting, Windows Environment, and Technical Support Engineer.

Michelle Espinosa
Operation Manager

Michelle joined Masterpiece Group Philippines last May 2021. With 15 years of leadership experience in the BPO Industry with in-depth focus on Business Development, Performance Management, Employee Engagement, Client Services and Commercial Growth. Most of her career was spent in managing and spearheading US and UK Operations (B2B and B2C). She has vast experience in Project Management (Risk and Solution Identification) and Process Documentation activities. She very passionate in developing leaders from the Internal Team. Swimming is her personal favorite outdoor activity. And a certified “Hodophile”!!!

Jasper Tan
Operational Supervisor

Jasper Tan joined the BPO industry on 2008 upon his return from Taiwan. Since then he has handled teams that consists of bilingual resources specifically Chinese Mandarin across different lines of businesses.

As a leader, his main goal is to deliver satisfactory results for the clients and to ensure highly motivated colleagues.

QA Supervisor

Melanie joined Masterpiece Group Philippines last May 2021. She has a Bachelor of Science degree in International Studies. Before she joined us, she already had experience working for another BPO company as a Quality Specialist.

Here in Masterpiece Group Philippines, she is responsible for monitoring, inspecting proper measures to ensure that we are aligned with business goals.

Established June, 2013
4F Tycoon Centre, Pearl Dr, San Antonio, Pasig, Metro Manila, Philippines
Business Hour: 24/7 operation
Languages: English, Tagalog
Our Branches and Partners
Beijing CC
515 Seats
Mandarin Cantonese
Handan CC
240 Seats
Hefei CC
410 Seats
Hong Kong CC
10 Seats
Mandarin Cantonese
Yangon CC
15 Seats
Bangkok Offshore CC
150 Seats
Oita CC
160 Seats
Manila CC
100 Seats
English & Tagalog