Meet The Team

Company Profile

We, at Masterpiece Group Philippines, are committed to minimizing costs and streamlining business processes for our clients. For us, outsourcing is a long-term strategic method of forming a partnership with our clients and we dedicate ourselves to help build such a relationship.

We strive to streamline and support operations from behind the scenes. As a technique that has been more commonly practised nowadays, we want to make sure that before the product and/or service is released to the market, it would have to undergo an analysis phaseーa step necessary to ensure that the various business operations of a client is well organized. We share the objectives of our outsourcing methods with the client; cost management arrangements, costing rules and managing progress are amongst these policies. It is also important that the client reveals the process of their existing operations so that we may lessen errors during the streamlining process.

In order for outsourcing to be successful, we must keep in mind that communication is key; an effective working relationship requires disclosure and trust from both sides. It is our mission to become a reliable partner that can reassure clients that the risks and implementations that are being done to their projects are effective and well founded enough to reach success.

Meet The Team
Yuan Wang
CEO

Graduated from Reitaku University Major in International Business Operation Research (Master’s degree). After graduation, he began his career in Masterpiece Group, Inc., and contributed in establishing the first overseas offshore outsourcing call center for a Japanese company. In 2007 he became the CEO of MPG China, and also became the CEO of MPG Philippines in 2019.

Sho Nakagawa
Center Manager

Center Manager of MPG Philippines. After graduating from Kwansei Gakuin University in Japan, he started his career in Masterpiece Group, Inc. and got international business experiences through working in Thailand, China, Japan and the Philippine branch as a former operational supervisor and currently as sales representative and center manager.

John Kenji Yoon
Assistant Manager

Assistant manager of MPG Philippines. After finishing his bachelor’s degree in 2017, he started his career with MPG Philippines as Japan Division Supervisor and was promoted to Assistant Manager in January 2020. He can speak Japanese, English and Filipino. His main goal is to ensure client satisfaction and that all employees are at their best condition every single day. He believes that
“A satisfied employee leads to satisfied and happy customers”

Ruby Lavarez
Finance Specialist

Since joining the company in June 2018, she has overseen the Accounting & Finance functions including taxation, interpreting reports, forecasting and managing budgets. She also analyzes factors affecting cash flow and expenditure and undertaking strategic analysis to be used for strategic planning. She is a double degree holder of BS-Accounting Management and BS-Accountancy.

Dianne Aubrey Averilla
Human Resource Supervisor

Dianne joined Masterpiece Philippines last June 2018, she develops, administers HR programs and policies and ensures HR strategies align with business goals. She supervises HR processes to ensure efficient operations for the organization. She has a Bachelor of Science degree in Psychology.

Rolly Rabago
IT Specialist

IT Specialist with over 4+ years of experience in Information Technology Industry. Expert on working directly with organization’s servers and networks, performing setup, enhancement and maintenance tasks. Possess a Bachelor’s Degree in IT, Cisco Certified Network Associate, Certified Security Endpoint Professional (IT Security) and NCII in Computer Hardware Servicing.

Suzy Fajardo
Operational Supervisor

Suzanne Fajardo has been with MPG Phils., since the start of its operations in September 2013. She started out as an agent and was then appointed as a supervisor-in-training in 2016. By May 2017, she was formally recognized as a Japan Team supervisor while also working as the de facto HR supervisor.
She has worked in BPO settings since 2007, taking a brief stint to teach Japanese to Filipino workers during 2009.

Established June, 2013
4F Tycoon Centre, Pearl Dr, San Antonio, Pasig, Metro Manila, Philippines
Business Hour: 24/7 operation
Languages: English, Tagalog
Our Branches and Partners
Beijing CC
515 Seats
Mandarin Cantonese
Handan CC
240 Seats
Mandarin
Hefei CC
410 Seats
Mandarin
Hong Kong CC
10 Seats
Mandarin Cantonese
Yangon CC
15 Seats
Burmese
Bangkok Offshore CC
150 Seats
Japanese
Oita CC
160 Seats
Japanese
Manila CC
100 Seats
English & Tagalog